Guest Information

Check in time is 2.00pm. Check out time is 10.00am on the day of your departure.
Should you wish to stay a little longer, please contact reception and every effort will be made to assist you. Charges may apply. For guests wishing to depart outside reception hours we ask you to ensure that you settle your account the night before.

Cooking and food preparation is strictly forbidden by Health Authorities in all Hotel Guest Rooms.
Complimentary Coffee & Tea making facilities are provided in all rooms and apartments.
Please do not boil any liquid other than water in the kettle, a $55 fee will be charged if found.

The Housekeeping Department retains lost property for a period of one month. Should you need to trace lost items please contact Reception. It is the responsibility of the guest to request items to be returned and postage will be charged as per Australia Post’s satchel prices.

All Guest Hotel Rooms include all linen, bath towels, and guest amenities.
Servicing - Complimentary servicing includes a daily light service, as well as a mid-stay linen change during any stays of 7 nights or more.
(Services are not provided on public holidays)
This service encompasses a full linen change with beds made, fresh towels, the resupply of toiletries and removal of rubbish. Should you require such a service or any additional housekeeping, this can be organised through Reception for an additional fee.

If you encounter any faulty equipment during your stay we would appreciate you advising Reception. This would allow us to rectify the problem promptly thereby avoiding disappointing other guests. If for some reason you are dissatisfied about equipment or services within the apartment please do not hesitate to inform us. This feedback allows us to constantly improve our services.

Guests are reminded that under NO circumstances are animals permitted on the premises. Failure to comply will lead to immediate eviction.

Smoking is strictly prohibited in all guest rooms, apartments, pool boundaries and common areas within the property. If smoking is evident in your room/apartment, a minimum $200 fee will be charged. Please refrain from smoking on your balcony for the comfort of other guests.

Opening hours are 9:00am to 7:45pm
The pool area is restricted to hotel guests only.
Children must be supervised at all times by a responsible adult. No glass is to be taken into the pool area and Smoking is prohibited. For the enjoyment of all our guests we ask that noise and games be kept to a minimum.
Management reserves the right to refuse entry to any person.

Wireless unlimited internet is available. The service provided is complimentary.
To connect, turn on wifi, and click on North Pier Hotel. The password is 12345678.

For POLICE / FIRE / AMBULANCE please contact 000
We offer an after hours emergency service for inhouse guest issues, please press the intercom button located next to the night safe at reception. This will be transferred through to our nitel operators who will be able to assist with hotel related emergencies.